FAQ

• We recommend booking in advance to guarantee a seat. If the bus is full, you won’t be able to travel.

• Online: You can buy tickets online up to 24 hours before departure.

• By phone: Call at least 3 hours before departure. Phone bookings are available daily from 8:30 a.m. to 5:00 p.m. at 778 - 763- 4155.

Stations departing earlier than 8:30 must be booked via phone before 5:00 PM the day prior or buy your ticket online.

• Have your full name, email address, travel date and time, and a credit card ready.

• Yes. Bring a government-issued photo ID. Without ID, you may not be allowed to board.

• Arrive 15–20 minutes before departure. The bus cannot wait for late passengers, and missed trips are not refunded.

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• Changes and cancellations must be done by phone at 778 - 763- 4155. Call at least 24 hours in advance to receive a refund.

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• No. BC Bus North is cashless. Please pay with credit.

• No. If you book in advance, we’ll email you a confirmation. You can show it on your phone.

• If you booked in advance but can’t find your confirmation email, the driver can confirm your booking by matching your photo ID to the passenger list.

• You may bring 1 carry-on bag and up to 2 checked bags.

• Must be no larger than 51 cm x 23 cm x 40 cm (20″ x 9″ x 16″)—about the size of an airline carry-on.

• Carry-on bags must fit safely in the overhead bin or under the seat.

• Maximum size per bag: 61 cm x 114 cm x 61 cm (24″ x 45″ x 24″).

• Maximum weight per bag: 23 kg (50 lb).

• Please label your checked bags with your name and contact information.

• Household moving items and any explosive or dangerous goods are not permitted.

• Yes. Riders under 17 must travel with a guardian who is 18 or older.

• Children under 5 ride free when traveling with a guardian.

• Yes. BC Bus North may refuse boarding in certain situations—for example, anyone who appears intoxicated may be denied boarding under our zero-tolerance drugs and alcohol policy.

• Yes. To reserve a wheelchair space, please call 778 - 763- 4155 at least 72 hours before your trip.

• We follow enhanced cleaning and safety practices to support the health and well-being of our riders and the communities we serve.