FAQ

• Online: You can buy tickets online up to 24 hours before departure.

• By phone: Call at least 3 hours before departure. Phone bookings are available daily from 8:30 a.m. to 5:00 p.m. at 778 - 763- 4155.

Stations departing earlier than 8:30 must be booked via phone before 5:00 PM the day prior or buy your ticket online.

• Have your full name, email address, travel date and time, and a credit card ready.

• Yes. Bring a government-issued photo ID. Without ID, you may not be allowed to board.

• Arrive 15–20 minutes before departure. The bus cannot wait for late passengers, and missed trips are not refunded.

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• Changes and cancellations must be done by phone at 778 - 763- 4155. Call at least 24 hours in advance to receive a refund.

• Passengers are not entitled to refund for No Shows or missed trips.

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• No. BC Bus North is cashless. We only accept credit cards as payment method. We recommend booking at least 1 hour prior to station departure to board the bus.

• No. If you book in advance, we’ll email you a confirmation. You can show it on your phone. In the confirmation email is a QR Code that you need to show the driver to board the bus.

• If you don’t have the QR Code, show the driver your valid ID to verify identity.

• You may bring 1 carry-on bag and up to 2 checked bags.

• Must be no larger than 51 cm x 23 cm x 40 cm (20″ x 9″ x 16″)—about the size of an airline carry-on.

• Carry-on bags must fit safely in the overhead bin or under the seat.

• Maximum size per bag: 61 cm x 114 cm x 61 cm (24″ x 45″ x 24″).

• Maximum weight per bag: 23 kg (50 lb).

• Please label your checked bags with your name and contact information.

• Household moving items and any explosive or dangerous goods are not permitted.

• Yes. Riders under 17 must travel with a guardian who is 18 or older.

• Children under 5 ride free when traveling with a guardian.

• Yes. BC Bus North may refuse boarding in certain situations—for example, anyone who appears intoxicated may be denied boarding under our zero-tolerance drugs and alcohol policy.

• Yes. BC Bus North currently does not accept passengers to board the bus without any bookings despite offering to pay cash. It is best to book via call or online to buy a ticket before the bus departs from the station.

• Unfortunately, not all vehicles are wheelchair accessible. To confirm if you can reserve a wheelchair space, please call 778 - 763- 4155 at least 72 hours before your trip.

• We follow enhanced cleaning and safety practices to support the health and well-being of our riders and the communities we serve.